In simple terms a SIP Trunk is a service that connects your PBX telephone system to the telephone line network using the internet. This means that you do not necessarily have to replace the telephone hardware that you may have only recently invested in.
For any PfH member looking to upgrade/replace their telephone system or move premises, the level of choice can be bewildering. But for public sector organisations driven by cost reductions, customer service and remote working the advancements in technology and the internet have undoubtedly expanded and the improved the choices open to them.
Once, companies would have queued to buy expensive ISDN lines, nowadays they’re looking for simpler and more cost effective solutions. While ISDN – digital transmission over copper telephone lines – was 'fit for purpose’ then, it now looks increasingly restrictive and expensive for the organisations yet to deploy alternatives – especially with more economic alternatives such as SIP in their sights.
Companies often fail to cancel ISDN channels when they are no longer required, resulting in significant line rental charges. ISDN is now facing tough competition from easy-to-use and scalable IP services such as SIP.
For the social housing sector, flexibility is key. They need to be able to scale numerous channels up and down to account for fluctuations and demand. With ISDN, flexibility has never been easy, you’d have to pay extra for the installation and running of increased lines or channels, normally entering into a fixed term contract for them in the process.
Unlike ISDN, the benefits of SIP Trunking are easy to grasp and visible for all to see. ISDN is a legacy technology and businesses that fail to replace it will become increasingly disadvantaged in terms of service quality, business agility and contract savings.
BT IPVS is a flexible Unified Communications solution. It's ideal for any size of business anywhere in the UK, delivering all the benefits of a traditional PBX telephone system, as well as advanced call handling and communications features via the Cloud.
Whether you choose the hosted service, the SIP trunking option or both, IPVS is all an organisation in the social housing sector needs for a high-quality unified communications package.