
One cloud solution for enterprise voice, meetings, collaboration, and contact center across mobile and desktop devices.
Enable employees and customers to communicate any way, on any device, anywhere, anytime.
Easily manage all users, apps and modes of communication.
Capture and analyze data from every connection
Mix and match VoIP, Video, Team Meetings or Call Centre service plans to meet a wide range of business needs
Connect mission critical business apps such as Salesforce, Zendesk and NetSuite with out-of-the-box APIs
Pre-built security compliance certifications including HIPAA, SOX, and FISMA delivering peace of mind
One Cloud Solution for all Customer Contacts
The future of customer engagement is more than a single touch point -- it’s a mindset. That’s why our cloud contact centre software is designed with customer satisfaction at its core. The future is here.
Never miss a customer satisfaction opportunity. Contact Centre brings web, chat, SMS, social media, and voice channels on to one central platform.
Features:
Achieve lightning-fast first contact resolution every time. 8x8’s intuitive interface and comprehensive internal communications hub equips contact centre agents to manage every customer engagement swiftly and optimally.
Features
Access real-time analytics and reporting from any internet-connected device. Contact Centre shows you queues, customer journeys, and wait times across each of your customer engagement channels.
Features
8x8 supports comprehensive CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.
Features
8x8 empowers supervisors and agents alike with smart scheduling, individualised performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.
Features