One cloud solution for enterprise voice, meetings, collaboration, and contact center across mobile and desktop devices.

THE NEW REQUIREMENTS FOR INTELLIGENT COMMUNICATIONS, COLLABORATION AND CUSTOMER ENGAGEMENT

One Experience

Enable employees and customers to communicate any way, on any device, anywhere, anytime.

One Platform to Manage

Easily manage all users, apps and modes of communication.

One Source of Data for Unique Insights

Capture and analyze data from every connection

Form-Fitting

Mix and match VoIP, Video, Team Meetings or Call Centre service plans to meet a wide range of business needs

Open Ecosystem

Connect mission critical business apps such as Salesforce, Zendesk and NetSuite with out-of-the-box APIs

Securely Compliant

Pre-built security compliance certifications including HIPAA, SOX, and FISMA delivering peace of mind

Contact me as I'm interested in learning more about 8x8.

Social Telecoms can provide PfH members with 8x8 services via a direct call-off of their Telecommunications & Associated Services framework agreement.
We're no.1 ranked on Lot 1 (Network Communications) and Lot 3 (off-premises hosted telephony).

8x8 Contact Centre

One Cloud Solution for all Customer Contacts

Unparalleled Customer Exerience

The future of customer engagement is more than a single touch point -- it’s a mindset. That’s why our cloud contact centre software is designed with customer satisfaction at its core. The future is here.

Omnichannel Routing

Never miss a customer satisfaction opportunity. Contact Centre brings web, chat, SMS, social media, and voice channels on to one central platform.

Features:

Agent Productivity

Achieve lightning-fast first contact resolution every time. 8x8’s intuitive interface and comprehensive internal communications hub equips contact centre agents to manage every customer engagement swiftly and optimally.

Features

Analytics

Access real-time analytics and reporting from any internet-connected device. Contact Centre shows you queues, customer journeys, and wait times across each of your customer engagement channels.

Features

Integrations

8x8 supports comprehensive CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.

Features

Supervisor Enablement

8x8 empowers supervisors and agents alike with smart scheduling, individualised performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.

Features