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As an organisation that only provides its products and services to social housing providers, Social Telecoms CIC have been created to meet the specific requirements of your sector. We are partnered with the UK leading networks and wholesale telecoms providers and offer their products with price transparency and add our own, personalised customer service and social value.
We're built around the requirements of Registered Providers of Social Housing -
Community Interest Companies (CIC) are limited companies (Ltd.) with special additional features created for the use of people who want to conduct a business or other activity for the benefit of communities, and not purely for private advantage.
As we're the only telecommunications company with a pre-
As the only national procurement organisation dedicated to the needs of the social housing sector, PfH is an essential business tool for social landlords.
Social Telecoms are the No. 1 ranked supplier to the PfH telecoms framework agreement for Calls, Lines, Data and Unified Communications.
We are providing real social value by working with our customers to help reduce the digital divide.
Our products and services assist Registered Providers of Social Housing spread digital inclusion in their communities -
With over 15 years experience in IT and business telecoms, we can offer our customers a reliable and cost effect fixed line or SIP telephony service.
We are passionate about delivering top quality landlines, Direct Internet Access circuits, broadband, and networking that keep our social housing customers connected to their tenants, customers and suppliers.
A social enterprise is a business with social objectives whose surpluses are reinvested for that purpose in the business or in the community, rather than being driven by the need to maximise profit for shareholders and owners.
T: (01743) 730100
SIP, VoIP & Fixed Line Telephony
Whether you choose the hosted service, the SIP trunking option or both, SociaL Telecoms is all an organisation in the social housing sector needs for a high-
ISDN & PSTN
As important as online communication has become, your business still relies on its telephone lines. Make the right call and opt for the reliability of Social Telecoms’ 21CN packages -
Leased Lines &
Today’s Social Housing providers demand ever-
We work with a variety of leading network operators to provide the nationwide coverage, unrivalled uptime and flexibility you need to give them an exceptional service.
Mobile Phone Airtime
Social Telecoms understands that it's not just about providing you with a device and connection to the network. It's what you can do with the devices and services that makes a real difference to your business.
We will work with you to understand your individual business needs, and provide a fully tailored Public Sector solution that will help your organisation be more responsive and efficient and, as a result, become more productive for your residents and customers.
EU Compliant Framework
Social Telecoms, as the number one ranked supplier for Calls, Lines, Data and Unified Communications presented the most economically advantageous offer to PfH Members.
The Telecommunications and Associated Services Framework enables you to manage your telecommunications costs efficiently and effectively. You can benefit from calls, lines, data and unified services and, mobile communications from a wide range of the most competitive providers. You can also take advantage of consultancy and training services.
How do you communicate with employees, customers, suppliers and/or business partners on a regular basis?
What are your plans to improve communications across the organisation?
How does your business utilise communications to reach your targeted goals?
Are there any difficult or hard to reach locations that you are having trouble communicating to?
At Social Telecoms, we can provide the answers to all of these questions. We have been providing telecommunications exclusively to the social housing sector for 12 years.
We know that budgetary constraints social housing providers live within and the continuous and relentless push on for more services provided to their customers means that the solution to finding best value is harder than ever.
In the past we have listened to housing associations express concern about the profits generated from their contracts and how it contrasts with their own not for profit status.
As a Community Interest Company, Social Telecoms CIC is also an organisation that invests its surpluses in the community. We promote a professional relationship based on trust between us and our customers by providing complete price transparency for all of our fixed line and unified comms products and services.
This means we show our cost pricing for all products and agree an acceptable monthly service fee and our customers know exactly how much revenue they are generating for us.
The savings generated for our social housing providers have been significant. This means that a portion of the savings can be reinvested in our digital inclusion projects to help counteract the digital divide.
Through our partnership with BT Openreach, our customers will be supported by 20,000+ engineers available across the UK.
PSTN & ISDN
SIP, VoIP & Hosted PBX
Leased Lines & Broadband
Mobile Airtime & Devices
EU Compliant Procurement
We are digital inclusion specialists that understand digital and financial exclusion in social housing.
Social Telecoms are a social enterprise providing Digital Inclusion as social value to Registered Providers of Social Housing across the UK.
We’re “Yes” people and have created, developed and evolved our Digital Inclusion products and services to meet the requests and requirements of our customers.
Our products cover computer hardware and broadband delivery for both personal or communal access, and our services include Training & Support for residents unfamiliar with computers and the Internet. We can help you find funding for your digital inclusion projects through leveraging your corporate telecommunications spend.
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Established in 1995, Housing Solutions is a leading provider of affordable homes in the South East. They own, manage and maintain more than 8,000 homes in Maidenhead, Wokingham and Slough. They initially approached us to supply their landlines but have since followed this up with a digital inclusion project to install wifi in 4 sheltered schemes -
Richard Harvey, ICT Manager at Housing solutions says: “We liked Social Telecoms because they were not like normal sales people. In particular, we were impressed by their price transparency. They have worked out significantly cheaper – we have saved in excess of 25%. We also like the social aspect of what Social Telecoms do as it fits in with our own values.”
Rob Mottram, Head of Business Development for Social Telecoms says: “This is a good example of a relationship that's blossomed. They have recognised the value of the PfH framework and our open book pricing demonstrated how we made them significant savings.”
Berkshire SL6 8BY
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Social Telecoms have now secured Housing Solutions' mobile contract too as part of a converged fixed line and mobile voice and data package. They have a total of 370 mobile connections which were previously on a tariff based on usage. We moved them over to a fixed price contract which makes their budgeting easier with the additional option to upgrade to 4G at little extra cost. This will be useful to them in the future as they want their move their documents to online storage to allow field based staff to be able to access them outside the office.
With the converged package came a hardware fund of £50000 but they chose to retain their existing handsets and tablets as they had recently upgraded these themselves, so the hardware fund went straight to them in cash. It's another way we deliver real value to our customers.
Transforming service delivery
We are proud to be a community interest company and deliver social value in the services we offer.
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Berkshire SL6 8BY
But there are benefits to housing providers as well, who can transform the way they deliver services to their tenants and reduce the cost of doing so, and the crucial element of this is to offer more services online.
Richard Harvey, ICT Manager for Housing Solutions, says: "We are keen to make as many of our services available through online portals as this reduces the cost to us of a resident making contact by 90% compared to staffing a call centre and maintaining freephone numbers. It also becomes possible to run a 24/7 service -
"We have an award-
Berkshire SL6 8BY
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Gentoo Group, based in Sunderland are one of the largest providers of social housing in England, with some 30,000 homes and over 70,000 customers in the North East area. Each Procurement decision is guided by the Group's Procurement Principles; price, quality and added value is important. So when they were looking for a new supplier for their mobile and fixed line call services, Social Telecoms came out on top thanks to having the lowest price and the social value package we were able to provide.
They were looking to switch the contract for their c.1500 mobile phones, tablets and dongles and all corporate fixed line calls. As part of the overall package they will also receive a digital inclusion fund to be spent as they see fit on Wi-
2 Emperor Way
Doxford International Business Park
Tyne & Wear SR3 3XR
Social Telecoms has announced a major deal with Severnside Housing which will not only reduce the spend on their telecoms contracts by nearly 40% and save them over £44,000 per year, but includes a significant social value product that enables them to fulfil their social obligations by helping to bridge the digital divide in the communities they serve. This unique partnership has now resulted in the opening of a Digital Den; a local walk in centre with a suite of free to use touch screen computers and broadband products providing a vital service for tenants when Universal Credit comes in and many benefits services migrate to online platforms. The Den also provides accessible training facilities, open to local community groups and agencies.
The Digital Den is just the start of a series of initiatives to reduce the digital divide and ensure social housing tenants are not excluded from vital services or access to employment opportunities. The partnership has started to provide low-
Old Potts Way
Shropshre SY3 7FA
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Peter Donovan, Resources Director at Severnside Housing, said: “While price was a key factor in the decision to award the contract, Severnside also recognised that Social Telecoms could bring added value by using this partnership to ensure that residents have access to online services, without which they may simply not be able to manage their benefits and rent payments.”
John Clarke, Managing Director at Social Telecoms added: “The Digital Den is a model that can be rolled out to other Registered Providers of Social Housing. As a social enterprise, we don't pay a dividend to shareholders or owners, so the surplus from the corporate contracts we offer to housing association is invested back in the community, while still offering excellent value and the latest technology.”
Severnside Housing is a PfH member and manages 5,500 homes in Shropshire. Social Telecoms is the number 1 ranked supplier for lines, calls and unified communications under Lot 1 of the PfH Framework agreement for telecoms.
Old Potts Way
Shropshre SY3 7FA
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Social Telecoms has just announced its largest ever digital inclusion project to bring the benefits of low-
Rob Motram, Head of Business Development at Social Telecoms, says: "This is the biggest project we've ever undertaken, but the main beneficiaries are going to be the residents themselves. Around 70% of social housing tenants have no internet access, compared to 27% of the population as a whole, and South Tyneside Homes are one of a growing number of housing associations who recognise this puts them at a massive disadvantage financially and socially."
The deal was secured through the PfH Framework Agreement, a buying consortium for housing associations that ensures its members not only get the benefits of combined purchasing power but also that suppliers pass stringent quality and service standards. By overseeing the whole process, PfH also ensures that any agreements are fully compliant with EU procurement standards.
Rolling Mill Road,
Tyne and Wear NE32 3DP
The Digital Den
Shropshire SY3 9NL
Shropshire SY1 1QB