AI VIRTUAL ASSISTANTS.
AI-ENABLED SELF-SERVICE FOR FASTER CUSTOMER SUPPORT.
AI VIRTUAL ASSISTANTS.
AI-ENABLED SELF-SERVICE FOR FASTER CUSTOMER SUPPORT.
OUR SOLUTION.
AI Virtual Assistants help organisations provide immediate support by answering routine enquiries, guiding users to information and assisting with common service requests. Available 24 hours a day, they help reduce pressure on customer service teams while giving customers quick and convenient access to the information they need.
We provide AI Virtual Assistant solutions that help organisations improve accessibility, increase service availability and streamline customer interactions. From answering frequently asked questions and directing enquiries to collecting information and supporting service requests, AI Virtual Assistants enable teams to focus on more complex queries while ensuring customers receive a timely and consistent response whenever they make contact.
THE BENEFITS.
- Provide 24/7 customer support.
- Answer routine enquiries quickly and accurately.
- Improve service availability and responsiveness.
- Free up advisors to focus on complex cases.
OUR SUPPLIERS INCLUDE...
This solution is available via direct award via framework agreement, reducing procurement time and complexity.
Click here to learn more about our procurement partners and framework agreements.
This solution is part of our Customer Experience product set.
WHY CHOOSE SOCIAL TELECOMS?
Working with over 300 housing providers, we uniquely understand the needs of the UK housing sector.
To date, we have generated over £2.4m in social value – giving back to the communities we work with.
UK-based support team, with engineers providing nationwide coverage, including offshore islands.
We offer independent advice and tailored solutions to meet the needs of your organisation.