PRIVACY POLICY.
Effective Date: 27/03/2025
WHO WE ARE.
This website is operated by Social Telecoms CIC ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly and transparently.
WHAT INFORMATION WE COLLECT.
We may collect limited personal information, such as:
- Your name
- Email address
- Phone number
- Any other information you voluntarily provide when contacting us directly (e.g. by email or telephone)
HOW WE COLLECT YOUR DATA.
We collect personal information only when you:
- Send us an email
- Call us
- Provide your details through other direct communications
We do not use cookies or third-party tracking technologies on our website.
WHY WE USE YOUR DATA.
We only use your information to:
- Respond to your enquiries or requests
- Provide you with information or services you've asked for
- Comply with our legal and regulatory obligations
We do not use your data for marketing purposes without your explicit consent.
LEGAL BASIS FOR PROCESSING.
We process your personal data based on one or more of the following lawful bases:
- Your consent when you provide your information voluntarily
- Legitimate interests, such as responding to enquiries and operating our business
- Legal obligations where required to retain or disclose information by law
WHO WE SHARE YOUR DATA WITH.
We will never sell your personal data. We may share your data with:
- Trusted service providers who assist us in operating our business
- Legal or regulatory authorities when required to comply with the law
All third parties are required to handle your data in accordance with applicable data protection laws.
INTERNATIONAL TRANSFERS.
We do not routinely transfer personal data outside the UK or EEA. If such a transfer becomes necessary, we will ensure it is done with appropriate safeguards in place.
DATA RETENTION.
We retain personal information only for as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal or regulatory obligations
- Resolve disputes or enforce our policies
After this period, your data will be securely deleted or anonymised.
YOUR RIGHTS.
Under UK and EU data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict certain uses of your data
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
SECURITY.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
CHILDREN'S PRIVACY.
Our website and services are not intended for children under 13 years of age. We do not knowingly collect data from children.
CHANGES TO THIS POLICY.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We recommend checking this page periodically.
CONTACT US.
If you have any questions or concerns about how we handle your personal information, please contact:
- Social Telecoms CIC
- Email - DPO@socialtelecoms.org.uk
- Address - Vichy House, 264A Monkmoor Road, Shrewsbury, Shropshire, SY2 5ST
- Phone - 01743 730100