CONTACT CENTRE.
MODERN PLATFORMS FOR BETTER CUSTOMER COMMUNICATION.
CONTACT CENTRE.
MODERN PLATFORMS FOR BETTER CUSTOMER COMMUNICATION.
OUR SOLUTION.
Customer communications can quickly become difficult to manage when enquiries are spread across multiple channels and teams. Contact Centre solutions bring voice, email, webchat and digital communications together in a single platform, providing greater visibility of customer interactions and enabling enquiries to be handled more efficiently.
Designed to support both customer service and operational teams, modern Contact Centre platforms combine intelligent call routing, queue management, reporting and workforce management tools in a single environment.Â
THE BENEFITS.
- Bring customer communications into a single platform.
- Efficiently route calls to the right teams.
- Improve visibility of demand and workloads.
- Access real-time reporting and performance data.
- Support voice, email and digital communication channels.
OUR SUPPLIERS INCLUDE...
This solution is available via direct award via framework agreement, reducing procurement time and complexity.
Click here to learn more about our procurement partners and framework agreements.
This solution is part of our Business Communications product set.
WHY CHOOSE SOCIAL TELECOMS?
Working with over 300 housing providers, we uniquely understand the needs of the UK housing sector.
To date, we have generated over £2.4m in social value – giving back to the communities we work with.
UK-based support team, with engineers providing nationwide coverage, including offshore islands.
We offer independent advice and tailored solutions to meet the needs of your organisation.