SOCIAL HOUSING PROVIDERS AND LOCAL AUTHORITIES ARE OUR SPECIALITY.
T 01743 730100
Email: enquiries@socialtelecoms.org.uk
Social Telecoms CIC
Vichy House, 264a Monkmoor Road, Shrewsbury, Shropshire SY2 5ST
QUESTIONS? CALL: 01743 730100
CUSTOMER EXPERIENCE.
We provide the most up-to-date solutions from leading suppliers, ensuring your residents are heard. Using the latest digital tools, our Customer Experience offerings improve organisational efficiency, boost customer satisfaction and prevent important information from becoming siloed.
Our multi-supplier approach ensures access to a diverse range of options, allowing us to find the best solution to integrate with your existing systems and processes. We work with:
FOR THE SECTOR.
Social Telecoms work exclusively with the housing sector – as such, we understand the unique requirements and challenges housing providers face. We’re here to help as your partners for digital transformation and innovation.
OMNICHANNEL COMMUNICATION.
Enable customers to contact you however they choose to do so. Omnichannel communications integrate a range of interaction channels, including phone, email, SMS, social media channels, virtual assistants, live chats and more – into one single customer experience solution.
MICROSOFT TEAMS INTEGRATION.
As a popular communication platform for the housing sector, integration with Microsoft Teams is a must-have for many housing organisations. Combine the collaborative power of MS Teams with the robust capabilities of an enterprise-grade contact centre solution.
RESIDENT-SUBMITTED MEDIA.
By providing residents with channels for submitting video and audio recordings, a modern CX solution provides a wealth of additional information detailing property conditions and maintenance requirements. Increase first-time-fix rates and TSMs while reducing the carbon output of repeat engineer visits.
CLOUD-BASED SOLUTIONS.
Moving your comms to a cloud-based solution provides a range of benefits, with a reduced need for on-premises hardware, better scalability and reduced costs.
INSIGHTS & ANALYTICS.
Get valuable insights on customer interactions, sentiment analysis, property conditions and more with modern, data-driven systems.
AGENT BENEFITS:
Modern customer experience solutions provide better tools for your team, delivering better results for agents, residents and across organisations.
CRM & HMS INTEGRATION.
Remove data silos with full integration options for your CRM and HMS. By routing customer contact data to a centralised database, organisations ensure important information is stored and regularly updated.
TRANSFER & AVAILABILITY.
Seamlessly pass calls across departments or interaction channels for joined-up customer comms, and route customer calls to those best-qualified to assist.
AI TRANSCRIPTIONS & NOTES.
AI features allow for automatic call transcription and notes for follow-up actions, coordinating teams' next steps following customer contacts.
POWERED BY AI: DIGITAL ASSISTANTS.
In addition to a wave of AI features to bolster your CX solutions, digital assistants work alongside your contact centre teams to assist residents and reduce pressure on human agents. Digital assistants provide out-of-hours support for residents, answer routine questions and more.
For more information on Digital Assistants, click here to visit our dedicated page.