SOCIAL HOUSING PROVIDERS AND LOCAL AUTHORITIES ARE OUR SPECIALITY.
T 01743 730100
Email: enquiries@socialtelecoms.org.uk
Social Telecoms CIC
Vichy House, 264a Monkmoor Road, Shrewsbury, Shropshire SY2 5ST
QUESTIONS? CALL: 01743 730100
DIGITAL ASSISTANTS.
AI solutions such as 8x8’s Intelligent Customer Assistant or Zoom’s Virtual Agent are revolutionising customer experience solutions, providing 24/7 support for your residents and reducing the workload on your contact centre teams.
We supply digital assistant solutions from leading providers such as:
"83% of waste inquiries handled by the digital assistant. Hundreds of hours reclaimed."
Monmouthshire Council
"The digital assistant streamlines user experience, decreases dwell time, and impacts call center volumes positively."
West Berkshire Council
EMPOWER YOUR RESIDENTS.
Digital Assistants provide automated support for routine queries, repair bookings, billing, account access and more. By resolving simple requests from residents, Digital Assistants reduce pressure on your contact centre teams, allowing them more time to resolve complex issues.
‘Always-On’ Assistance.
Residents don’t just encounter issues during office hours. Digital Assistants provide round-the-clock support, resolving and reporting customer queries when your contact centre teams aren’t available.
Stop Data Silos.
By integrating Digital Assistants and Customer Experience solutions with your HMS & CRM, you provide residents with an interaction channel that passively feeds resident contact and property information into one centralised database – eliminating data silos before they can develop.
Enabling Seamless Handovers.
When digital assistants escalate queries to your contact centre team, they provide all the information your agents need to address the situation - from resident and property information to call summaries and sentiment analysis.
