Social Telecoms: Connecting UK Housing Everywhere

In today's digitally connected era, mobile communication plays an indispensable role, especially within the social housing sector.

Recognising this importance, Social Telecoms offers a comprehensive suite of mobile airtime services tailored specifically to the unique requirements of housing providers across and local authorities the UK. By collaborating with a spectrum of the country's leading network providers, we guarantee our customers both the flexibility and reliability they demand.

Furthermore, our esteemed accreditation with the PfH (Procurement for Housing) framework stands testament to our commitment to providing top-tier services, fostering trust and credibility within our clientele.

This broad network alliance ensures that our customers benefit from superior coverage, competitive pricing, and a service that truly aligns with their needs.

Social Telecoms and Plan.com: A Strategic Alliance for Advanced Telecommunication Solutions

In the rapidly evolving telecommunication landscape, it's paramount to forge partnerships that drive innovation and service excellence. Social Telecoms proudly collaborates with Plan.com, one of the industry's leading platforms, to deliver unparalleled mobile communication solutions. This synergy allows us to leverage Plan.com's state-of-the-art infrastructure and cutting-edge technologies, ensuring our clientele experience seamless connectivity, bespoke tariffs, and unrivalled customer support. Together, we're not just offering a service, but a promise of continual enhancement in the way housing providers and local authorities across the UK communicate.

Mobile & Office Based Connectivity

From headset to handset, home working or on the road, we know that your business needs flexible connectivity to keep your people, customers and suppliers connected any time, from anywhere.

With the speed and stability of 5G to feature-rich hosted systems and desktop integrations with the world’s leading collaboration services, my.plan is the perfect platform to connect and grow your business, whatever its size or scale.

Location Services

Keep your people, customers and suppliers connected wherever business takes them with location services in my.plan. With mobile tracking, device management and location-based usage insights, you’ll have all the information you need to manage your business remotely at your fingertips, 24/7.

Our range of roaming controls, restrictions and packages will also give your business the flexibility it needs to stay connected while on the move without the uncertainty of associated charges and costs.

Device Management & Control

In business its how you work that’s important, not where. Our technology helps to keep your remote working set-up simple, using one centralised platform that removes the need for manual set up and hands-on management.

Easy to use templates will get your system configured quickly and easily, while our advance Call Flow solutions help to ensure a smooth customer experience whatever your agents location or device.

Notifications & Alerts

Running and supporting a business can be stressful enough, without having to worry about the costs and practicalities of keeping your remote team connected.

my.plan uses the power of technology to keep you informed of your connectivity status, usage and charges as it happens. Not only that but you’ll also have direct access to the tools you need to take action, without the need for third party involvement or delays. Set data, call and spend limits, approve roaming access or divert your voicemails and messages in a few simple steps.

24/7 Support

From technical tool tips and help videos, to live chat and good old fashioned, customer service, with plan.com you’ll always feel supported, anytime, anywhere. Our interactive my.plan Help Centre is also packed full of information, tips and articles designed to answer your questions and get you up to speed in a matter of minutes.

Whatever the size or scale of your business, choose the level of support to fit. Plus, our usage controls, live insights and diagnostics suite give you the ability to monitor and respond to issues as they happen, 24/7/365.

In business, connectivity is key and keeping on top of the various devices, systems and resulting costs can be overwhelming. Our platform translates thousands of gigabytes of data every second into simple, interactive usage summaries and graphs, giving you instant access to the information you need, when you need it.

From live spend notifications to historic call summaries, and everything in between, experience unrivalled transparency and control across all of your plan.com services and devices, from one easy to use platform.

Trends & Reporting

It’s not enough to analyse what your people or customers say or do - you need to understand what they mean. my.plan gives you the tools you need to take quality monitoring, customer service and employee productivity to a whole new level.

Listen to calls live, transcribe and then analyse, with powerful reporting to help you to make sense of all this data using tabled insights and interactive graphs.

Tools & Controls

Keeping your business running at peak performance is critical in today’s competitive environment, but with the distractions and complexities of remote working that can be a challenge.

Our productivity tools give you everything you need to keep your business and team focused. From individual device restrictions to group level controls and permissions, draw a clear line between work and play by restricting access to services, sites and apps that can be a costly distraction to your business.

Live & Interactive Billing

From powerful insights and summaries, to historic invoices and itemised billing, my.plan gives you instant access to interrogate all voice, text and data usage and charges as it happens, not at the end of the month when the damage is done!

For businesses with multiple users this detail can be simplified even further with group management tools, giving you the ability to create cost centres based on location, department or role.

Cyber Security & Controls

In business, it's how you work that’s important, not where, but when not managed correctly some remote working solutions can present security risks to your business.

When it comes to online security you can never be too safe. Our platform provides access to powerful cyber security controls to help protect your business against malicious online content or threats. Add restrictions, block content and protect your business, user by user or across multiple locations.

VPN

Add our VPN restriction to prevent any user from concealing their mobile data usage activity.

Malware

Prevent a user from accessing sites and applications known to have malicious software such as viruses and spyware.

Botnet

Prevent access to sites and applications associated with botnet traffic.

Advertising

Protect your devices, speed up browsing and use less data by blocking annoying ads in a click.

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