

SOCIAL HOUSING PROVIDERS AND LOCAL AUTHORITIES ARE OUR SPECIALITY.
T 01743 730100
Email: enquiries@socialtelecoms.org.uk
Social Telecoms CIC
Vichy House, 264a Monkmoor Road, Shrewsbury, Shropshire SY2 5ST
The disconnection of copper-based analogue lines will not just affect phones – vital services will be affected, such as: Smoke and Fire Alarms, Telecare Devices, Lone Worker & Staff Safety Devices, Emergency & Lift Lines, Door Entry Systems, CCTV systems and more.
Organisations who have not begun a transition to digital services are urged to begin immediately.
While January 2027 marks the completion of the PSTN Switch-Off, analogue lines are already in the process of being disconnected. Additionally, with many organisations yet to complete their migration to digital infrastructure, a service bottleneck is expected as demand for analogue switch-over services outstrips supply capacity. If your organisation is reliant on analogue infrastructure to continue providing essential services, please act now.
Generally, organisations that are yet to move onto digital infrastructure hold a large number of analogue lines that they are uncertain on the status of. It may be that the line supports a device that has not been identified, or that some lines are redundant and no longer used at all.
We offer a comprehensive line audit service, testing each of your lines to identify whether it’s in use and what it’s being used to connect. As part of our complete service we will also audit current bills, classify line types, service levels, broadband statuses and more – as well as carrying out ‘boots on the ground’ site surveys to investigate each line and its specific function.
Once the line audit is completed, we can evaluate your current infrastructure. This allows us to flag lines that require transitioning to digital infrastructure, lines that require updated hardware to function and lines that are no longer in use and can be disconnected.
With a clear understanding of your requirements, we’ll put together a strategy for the migration of your devices. It is important to consider any potential impacts on the migration process, and factor in time for necessary communications between teams and suppliers.
As such, it is crucial to take immediate action if your organisation does not currently have a migration plan for transitioning analogue services.

Digital broadband solutions provide faster speeds and improved bandwidth over PSTN-reliant legacy broadband. This enables organisations to support more devices and online services, maximising your network.

Digital voice services provide clearer and more reliable voice quality when compared to existing PSTN options. Ensure a better quality of communications over future-facing digital infrastructure.

Digital services are cost-effective, offering long-term savings - especially for organisations that make a lot of international calls.

With decreased reliance on physical lines and hardware, digital solutions offer unparalleled scalability over analogue infrastructure. It's never been easier to adapt to new requirements, ensuring you only pay for what you need.

Digital solutions allow organisations to send and receive voice communication via an internet connection rather than physical phone lines, providing greater reliability. Analogue connections are dependent on physical phone lines, which can be disrupted by factors such as bad weather, corrosion or construction work.

Digital services offer a range of helpful features that are not possible with PSTN, such as voicemail-to-email, video calling and more. Moving to digital infrastructure allows integration opportunities for new technologies - whether emerging or yet-to-come.