We’re proud to announce Muir’s Contact Centre Journey – a 7-part webseries produced in collaboration with Muir, 8×8 and Manifest.

The series serves as an end-to-end exploration of Muir’s efforts to modernise their contact centre systems, featuring Lisa Spencer-Jones (Assistant Director of Business Transformation and Technology), Ian Whitwell (former Assistant Director of Business Transformation and Technology) and Liam Radford (Assistant Director of Customers). They’ll be discussing the entire process, from identifying areas for service improvement and defining requirements, to choosing a partner, integrating a solution and planning next steps.

Hosted by our own Pippa Saunders, this series also brings together expertise from Sue Michaelwaite (Vertical Marketing Manager – Housing, 8×8) and John Owens (Director of Product Strategy and Sales, Manifest) to explore the practicalities of integration, the benefits of modern customer experience solutions and the lessons learned along the way.