PROACTIVE RESIDENT
COMMUNICATIONS.
KEEP YOUR CUSTOMERS UP TO DATE.
PROACTIVE RESIDENT COMMUNICATIONS.
KEEP YOUR CUSTOMERS UP TO DATE.
OUR SOLUTION.
Proactive Customer Communications solutions keep customers informed about appointments, delays, changes and next steps, reducing the need for customers to chase updates. By sharing timely, relevant information through appropriate communications channels, organisations can reduce uncertainty, repeat contact and avoidable demand while improving customer experience.
We provide Proactive Customer Communications solutions that connect outbound messaging with existing systems and customer journeys. Communications can be triggered by information or events within an organisation’s systems and delivered through SMS, email, messaging or other suitable channels. Where customers respond, their interactions can remain part of the wider customer journey rather than becoming separate, disconnected conversations. This helps organisations maintain consistent communication and keep customers informed throughout the process.
THE BENEFITS.
- Keep customers informed and provide clarity on next steps.
- Reduce avoidable chasing and repeat contact.
- Use existing operational events to trigger relevant updates.
- Choose the appropriate channel for each communication.
- Maintain context when customers respond.
This solution is available via direct award via framework agreement, reducing procurement time and complexity.
Click here to learn more about our procurement partners and framework agreements.
This solution is part of our Customer Experience product set.
WHY CHOOSE SOCIAL TELECOMS?
Working with over 300 housing providers, we uniquely understand the needs of the UK housing sector.
To date, we have generated over £2.4m in social value – giving back to the communities we work with.
UK-based support team, with engineers providing nationwide coverage, including offshore islands.
We offer independent advice and tailored solutions to meet the needs of your organisation.