AI & ADVISER ASSISTANCE.
FINDING THE RIGHT KNOWLEDGE AND CONTEXT FOR YOUR TEAMS.
AI & ADVISER ASSISTANCE.
FINDING THE RIGHT KNOWLEDGE AND CONTEXT FOR YOUR TEAMS.
OUR SOLUTION.
AI and Adviser Assistance solutions help teams find the right knowledge, context and next action during customer interactions. Customers want accurate, useful responses and clear guidance on next steps, regardless of how many systems or knowledge sources an adviser needs to access. AI assistance brings relevant information and guidance into the interaction at the point it is needed, helping colleagues focus on the customer.
Beyond accessing information, AI assistance helps advisers draft contextual responses, create interaction summaries and reduce repetitive administrative work. Advisers remain in control, with the ability to review, edit, accept or reject suggested content before it is used. By supporting professional judgement rather than replacing it, these solutions help teams resolve customer enquiries consistently and confidently.
THE BENEFITS.
- Access relevant guidance and previous interaction context.
- Identify appropriate next actions.
- Draft contextual responses for review.
- Create structured notes or summaries after an interaction.
- Reduce repetitive administrative work.
This solution is available via direct award via framework agreement, reducing procurement time and complexity.
Click here to learn more about our procurement partners and framework agreements.
This solution is part of our Customer Experience product set.
WHY CHOOSE SOCIAL TELECOMS?
Working with over 300 housing providers, we uniquely understand the needs of the UK housing sector.
To date, we have generated over £2.4m in social value – giving back to the communities we work with.
UK-based support team, with engineers providing nationwide coverage, including offshore islands.
We offer independent advice and tailored solutions to meet the needs of your organisation.