Awaab's Law Phase 2: 30th November
With Phase 2 of Awaab’s Law coming into force on 30th November, housing providers face a significant expansion in hazards covered by the legislation.
Alongside damp and mould, organisations will need to respond to issues including excess heat and cold, electrical hazards, falls, structural collapse, fire and explosions, domestic hygiene and food safety.
The Bigger Picture.
IoT devices, smart sensors and remote monitoring play an increasingly important role in helping organisations build a clear understanding of property conditions, identifying potential hazards earlier and maintaining visibility across their housing stock.
Responding to a broader range of hazards within fixed timeframes also depends on the ability to diagnose issues, assess risk, coordinate repairs and allocate resources effectively. This is where customer experience and workforce management technologies help turn visibility into action.
Together, real-time property monitoring, resident information and operational data provide housing organisations with the insights needed to identify trends, prioritise cases and respond more effectively to repairs and compliance charges.
The Solution.
CX and Workforce Management solutions help housing providers improve triage, coordinate repairs and ensure the right information reaches the right teams. By combining resident communications, operational workflows and AI-powered insight, organisations can make faster, better-informed decisions when responding to repair cases.
Visibility of property conditions remains a vital part of the compliance picture. Real-time monitoring helps housing providers identify emerging issues, understand risk across their housing stock and maintain an accurate record of changing conditions.
Let's Talk.
For more information about our CX and Workforce Management tools, or discuss our diverse range of IoT solutions, get in touch with our teams today. Email sales@socialtelecoms.org.uk or call 01743 730100 to speak to our team.