CASE STUDY: PIONEERING BEYOND HOUSING FUTURE.

Revolutionising Resident Relations: The Beyond Housing Story

Dive into the digital transformation saga of Beyond Housing, one of the largest housing organisations in the North East. This case study chronicles their journey from legacy systems to a cutting-edge contact centre, powered by 8×8 and Logicdialog.

Witness how Beyond Housing redefined customer service excellence, setting a new benchmark in the housing sector with their omnichannel approach and AI-driven digital assistant. A story of innovation, strategic partnerships, and a relentless pursuit of customer satisfaction, Beyond Housing’s tale is a blueprint for future-focused service delivery.