CASE STUDY: A FOUR-YEAR ODYSSEY OF DIGITAL TRANSFORMATION. [UPDATED]

Transforming Connectivity, Enhancing Lives:

Housing Solutions’ journey with the 8×8 Contact Centre and UCaaS is a tale of technological triumph and community empowerment. This case study explores the pivotal transition from a fragmented legacy system to a unified communication platform, revolutionising customer engagement and operational efficiency. It’s a narrative of innovation, strategic foresight, and a commitment to providing safe, satisfied, and sustainable housing solutions. Dive into the details of how Housing Solutions embraced digital transformation to not only meet the modern demands of communication but also to lay the foundation for a future-proof digital strategy, including expanding and adding innovative service and embracing AI.