OUR CONTACT CENTRE GUIDE.

Discover the transformative power of customer service in our Contact Centre eGuide, featuring in-depth case studies from four leading housing providers –

• Beyond Housing
• Havebury Housing Partnership
• Housing Solutions
• Muir Group Housing Association

Uncover the secrets to operational success and customer satisfaction through real-world examples that showcase the effectiveness of modern communication technology. Learn how these organisations harnessed CRM integration, AI-driven digital assistants, and PCI-compliant payment methods to elevate their contact centres.

With insights on automated customer details pop-up and efficient call transfers, our guide provides a roadmap to excellence based on proven strategies. Explore the eGuide today and join the ranks of housing providers who are redefining the future of customer engagement via Social Telecoms