HOUSING TECHNOLOGY ON-DEMAND: 8X8 FOR HOUSING PROVIDERS.

Housing Solutions is using 8×8 to give its tenants a choice of multiple channels while enabling smarter and faster responses. Plus, having all this connected on one platform allows different teams within Housing Solutions to collaborate better and reduce operational costs. Speech and text analytics offered by 8×8 Contact Centre is also particularly useful for Housing Solutions. Real-time insights and conversation-logging make it very easy for Housing Solutions to instantly check sentiment and review performance so it can implement further changes to improve customer service.